Return & Cancellation Policy

This Return & Cancellation Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: https://bludsllc.com/terms-of-service.

Please carefully review our Return & Cancellation Policy when purchasing our products. This policy applies to any order you place on bludsllc.com, as well as any of our associated websites (e.g., rimx.bludsllc.com, etc.).

Return Policy

Eligibility for Returns

• Within 15 Days of Delivery: Customers may return an item if:
  • It is defective or damaged
  • It is of bad quality
  • It does not match the description
  • The wrong item was delivered
• Change of Mind or Mistaken Purchase (Only for US Customers):
  • US customers may return items within 7 days of delivery if they no longer need the item or purchased it by mistake.
  • Customers from other countries are not eligible for returns under these conditions.

How to Initiate a Return

• If you have an account:
  • Log in to your account, go to the “Order” section, and click the Return button.
  • The Return button will appear once your order is marked as delivered.
• If you checked out as a guest:
  • Submit a return request by visiting our Return Request Page.

Return Process

1. Once your return request is approved, we will provide a pre-paid return label along with detailed instructions for returning the product.
2. Attach the label to the product box and drop it off at the nearest return drop-off point.

In cases involving defective, poor-quality, mismatched, or incorrect items, we may authorize a refund without requiring the product’s return. However, we reserve the right to request the return of the item in certain situations.

Refund Timeline

• Refunds are initiated within 7 days after the item is dropped off at the return location.
• You will receive a confirmation email once the refund is processed.
• The time for funds to appear in your account depends on your bank, payment system, or card issuer, which is beyond our control.

Lost or Misdelivered Items

• Lost Items:
  • If you do not receive your item within 30 days of placing the order, it will be considered a lost item in transit, and an automatic refund will be issued.
• Misdelivered Items:
  • If your order is marked as delivered but you did not receive it, or if it was delivered to the wrong person, please contact us immediately.
  • We will investigate the issue with the courier company. If it is confirmed that you did not receive the item, we will issue a refund.
  • We will keep you updated throughout the investigation process to ensure transparency.

Cancellation Policy

Eligibility for Cancellation

Orders can be canceled within 12 hours of purchase.

How to Cancel an Order

• If you have an account:
  • Log in to your dashboard, navigate to the “Order” section, and cancel the order directly.
• If you checked out as a guest:
  • Submit a cancellation request by visiting our Cancellation Page.

Please note that cancellation requests made after the 12-hour window may not be accepted, as orders might already be processed or shipped.

For further questions regarding return and cancellation policy, please contact our support team at support@bludsllc.com.